This Data Processing Addendum (“DPA”) forms part of the Dgraph Cloud Terms of Service between Dgraph Labs, Inc. (“Company”) and Customer (the “Agreement”) and shall apply if the Company is subject to the GDPR (as defined below). This DPA prevails over any conflicting term of the Agreement, but does not otherwise modify the Agreement. 

1. Definitions.

1.1. In this DPA: 

a) “Controller”, “Data Subject”, “Personal Data”, “Personal Data Breach”, “Processing”, “Processor”, and “Supervisory Authority” have the meaning given to them in the GDPR;

b) “Customer Personal Data” means any Customer Data that constitutes Personal Data, the Processing of which is subject to Data Protection Law, for which Customer or Customer’s customers are the Controller, and which is Processed by Company to provide the Services;

c) “Data Protection Law” means Data Protection Directive 95/46/EC, General Data Protection Regulation (EU) 2016/679 (“GDPR”), and e-Privacy Directive 2002/58/EC (as amended by Directive 2009/136/EC), and their national implementations in the European Economic Area (“EEA”), Switzerland and the United Kingdom, each as applicable, and as may be amended or replaced from time to time;

d) “Data Subject Rights” means Data Subjects’ rights to information, access, rectification, erasure, restriction, portability, objection, and not to be subject to automated individual decision-making in accordance with Data Protection Law;

e) “International Data Transfer” means any transfer of Customer Personal Data from the EEA, Switzerland or the United Kingdom to an international organization or to a country outside of the EEA, Switzerland and the United Kingdom;

f) “Privacy Shield” means the self-regulatory framework administered by the U.S. Department of Commerce in accordance with EU Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequacy of the protection provided by the EU-U.S. Privacy Shield (OJ L 207, 1.8.2016, p. 1-112) and as approved by the Swiss Federal Council on January 11, 2017, each as applicable, and may be amended or replaced from time to time;

g) “Services” means the Dgraph Cloud Service provided by Company to Customer under the Agreement;

h) “Subprocessor” means a Processor engaged by Company to Process Customer Personal Data; and

i) “Standard Contractual Clauses” means the clauses annexed to EU Commission Decision 2010/87/EU of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council (OJ L 39, 12.2.2010, p. 5-18)

1.2. Capitalized terms used but not defined herein have the meaning given to them in the Agreement.

2. Scope and Applicability

2.1. This DPA applies to Processing of Customer Personal Data by Company to provide the Services.

2.2. The subject matter, nature and purpose of the Processing, the types of Customer Personal Data and categories of Data Subjects are set out in Appendix 1.

2.3. Customer is a Controller and appoints Company as a Processor on behalf of Customer in relation to the purposes set out in Appendix 1. Customer is responsible for compliance with the requirements of Data Protection Law applicable to Controllers.

2.4. If Customer is a Processor on behalf of other Controller(s), then Customer: is the single point of contact for Company; must obtain all necessary authorizations from such other Controller(s); undertakes to issue all instructions and exercise all rights on behalf of such other Controller(s); and is responsible for compliance with the requirements of Data Protection Law applicable to Processors.

2.5. Customer acknowledges that Company may Process Personal Data relating to the operation, support, or use of the Services for its own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, and compliance with law. Company is the Controller for such Processing and will Process such data in accordance with Data Protection Law. Such Processing shall not be subject to the terms of this DPA.

3. Instructions

3.1. Company will Process Customer Personal Data to provide the Services and in accordance with Customer’s documented instructions.

3.2. The Controller’s instructions are documented in this DPA, the Agreement, and any applicable statement of work. 

3.3. Customer may reasonably issue additional instructions as necessary to comply with Data Protection Law. Company may charge a reasonable fee to comply with any additional instructions.

3.4. Unless prohibited by applicable law, Company will inform Customer if Company is subject to a legal obligation that requires Company to Process Customer Personal Data in contravention of Customer’s documented instructions.

4. Personnel

4.1. Company will ensure that all personnel authorized to Process Customer Personal Data are subject to an obligation of confidentiality.

5. Security and Personal Data Breaches

5.1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Company will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the measures listed in Appendix 2.

5.2. Customer acknowledges that the security measures in Appendix 2 are appropriate in relation to the risks associated with Customer’s intended Processing, and will notify Company prior to any intended Processing for which Company’s security measures may not be appropriate.

5.3. Company will notify Customer without undue delay after becoming aware of a Personal Data Breach involving Customer Personal Data. If Company’s notification is delayed, it will be accompanied by reasons for the delay.

6. Subprocessing

6.1. Customer hereby authorizes Company to engage Subprocessors. A list of Company’s current Subprocessors is included in Appendix 0.

6.2. Company will enter into a written agreement with Subprocessors which imposes the same obligations as required by Data Protection Law. 

6.3. Company will notify Customer prior to any intended change to Subprocessors. Customer may object to the addition of a Subprocessor based on reasonable grounds relating to a potential or actual violation of Data Protection Law by providing written notice detailing the grounds of such objection within thirty (30) days following Company’s notification of the intended change. Customer and Company will work together in good faith to address Customer’s objection. If Company chooses to retain the Subprocessor, Company will inform Customer at least thirty (30) days before authorizing the Subprocessor to Process Customer Personal Data, and Customer may immediately discontinue using the relevant parts of the Services, and may terminate the relevant parts of the Services within thirty (30) days.

7. Assistance

7.1. Taking into account the nature of the Processing, and the information available to Company, Company will assist Customer, including, as appropriate, by implementing technical and organizational measures, with the fulfilment of Customer’s own obligations under Data Protection Law to: comply with requests to exercise Data Subject Rights; conduct data protection impact assessments, and prior consultations with Supervisory Authorities; and notify a Personal Data Breach.

7.2. Company will maintain records of Processing of Customer Personal Data in accordance with Data Protection Law.

7.3. Company may charge a reasonable fee for assistance under this Section 7. If Company is at fault, Company and Customer shall each bear their own costs related to assistance.

8. Audit

8.1. Upon reasonable request, Company must make available to Customer all information necessary to demonstrate compliance with the obligations of this DPA and allow for and contribute to audits, including inspections, as mandated by a Supervisory Authority or reasonably requested no more than once a year by Customer and performed by an independent auditor as agreed upon by Customer and Company. The foregoing shall only extend to those document and facilities relevant and material to the processing of Customer Personal Data, and shall be conducted during normal business hours and in a manner that causes minimal disruption. 

8.2. Company will inform Customer if Company believes that Customer’s instruction under Section 8.1 infringes Data Protection Law. Company may suspend the audit or inspection, or withhold requested information until Company has modified or confirmed the lawfulness of the instructions in writing.

8.3. Company and Customer each bear their own costs related to an audit.

9. International Data Transfers

9.1. Customer hereby authorizes Company to perform International Data Transfers to any country deemed adequate by the EU Commission; on the basis of appropriate safeguards in accordance with Data Protection Law; or pursuant to the Standard Contractual Clauses referred to in Section 9.2

9.2. Customer and Company hereby conclude the Standard Contractual Clauses, which are hereby incorporated into this DPA and completed as follows: the “data exporter” is Customer; the “data importer” is Company; the governing law in Clause 9 and Clause 11.3 of the Standard Contractual Clauses is the law of the country in which Customer is established; Appendix 1 and Appendix 2 to the Standard Contractual Clauses, are Appendix 1 and 2 to this DPA respectively; and the optional indemnification clause is struck.

9.3. If Company’s compliance with Data Protection Law applicable to International Data Transfers is affected by circumstances outside of Company’s control, including if a legal instrument for International Data Transfers is invalidated, amended, or replaced, then Customer and Company will work together in good faith to reasonably resolve such non-compliance.

10. Notifications

10.1. Customer will send all notifications, requests and instructions under this DPA to Company’s Legal Department via email to contact@dgraph.io 

10.2. Company will send all notifications to the Customer via email to the registered user account.

11. Liability

11.1. To the extent permitted by applicable law, where Company has paid damages or fines, Company is entitled to claim back from Customer that part of the compensation, damages or fines, corresponding to Customer’s part of responsibility for the damages or fines.

12. Termination and return or deletion

12.1. This DPA is terminated upon the termination of the Agreement.

12.2. Customer may request return of Customer Personal Data up to ninety (90) days after termination of the Agreement. Unless required or permitted by applicable law, Company will delete all remaining copies of Customer Personal Data within one hundred eighty (180) days after returning Customer Personal Data to Customer.

13. Modification of this DPA

13.1. This DPA may only be modified by a written amendment signed by both Company and Customer.

14. Invalidity and severability

14.1. If any provision of this DPA is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, then the invalidity or unenforceability of such provision does not affect any other provision of this DPA and all provisions not affected by such invalidity or unenforceability will remain in full force and effect.

Appendix 0: Subprocessors

#

Name 

Description

1

Amazon Web services

Cloud hosting services

2

Google Cloud Platform

Cloud hosting services

3

Stripe

Payment processor

4

Segment

Customer data platform

5

Mixpanel

Product Analytics

 

 

Appendix 1:  Description of the Processing

1. Data Subjects

The Customer Personal Data Processed concern the following categories of Data Subjects (please specify):

#Category
1Any data subjects whose personal data may be part of Customer Data as defined in the Agreement.
2 
3 

 

2. Categories of Customer Personal Data

The Customer Personal Data Processed concern the following categories of data (please specify):

#Category
1Any personal data which may be part of Customer Data as defined in the Agreement.
2 
3 

 

3. Sensitive data

The Customer Personal Data Processed concern the following special categories of data (please specify):

#Category
1The Services are not intended to Process special categories of data.

 

4. Processing operations

The Customer Personal Data will be subject to the following basic Processing activities (please specify):

#Operation
1Storing
2Analysis and further processing to provide the Services

 

 

Appendix 2: Security Measures

Company will implement the following types of security measures:

 

1. Physical access control

Technical and organizational measures to prevent unauthorized persons from gaining access to the data processing systems available in premises and facilities (including databases, application servers and related hardware), where Customer Personal Data are Processed, include:

Establishing security areas, restriction of access paths; 

Establishing access authorizations for employees and third parties;

Access control system (ID reader, magnetic card, chip card); 

Key management, card-keys procedures;

Door locking (electric door openers etc.);

Security staff, janitors;

Surveillance facilities, video/CCTV monitor, alarm system; and

Securing decentralized data processing equipment and personal computers.

 

2. Virtual access control 

Technical and organizational measures to prevent data processing systems from being used by unauthorized persons include:

User identification and authentication procedures;

Creation of one master record per user, user-master data procedures per data processing environment; and

Encryption of archived data media.

 

3. Data access control 

Technical and organizational measures to ensure that persons entitled to use a data processing system gain access only to such Customer Personal Data in accordance with their access rights, and that Customer Personal Data cannot be read, copied, modified or deleted without authorization, include:

Internal policies and procedures;

Control authorization schemes;

Differentiated access rights (profiles, roles, transactions and objects); 

Monitoring and logging of accesses;

Disciplinary action against employees who access Customer Personal Data without authorization;

Reports of access;

Access procedure;

Change procedure;

Deletion procedure; and

Encryption.

 

4. Disclosure control 

Technical and organizational measures to ensure that Customer Personal Data cannot be read, copied, modified or deleted without authorization during electronic transmission, transport or storage on storage media (manual or electronic), and that it can be verified to which companies or other legal entities Customer Personal Data are disclosed, include:

Encryption/tunneling; 

Logging; and

Transport security.

 

5. Entry control 

Technical and organizational measures to monitor whether Customer Personal Data have been entered, changed or removed (deleted), and by whom, from data processing systems, include:

Audit trails and documentation.

 

6. Control of instructions 

Technical and organizational measures to ensure that Customer Personal Data are Processed solely in accordance with the instructions of the Controller include: 

Unambiguous wording of the contract;

Formal commissioning (request form).

 

7. Availability control 

Technical and organizational measures to ensure that Customer Personal Data are protected against accidental destruction or loss (physical/logical) include: 

Backup procedures;

Uninterruptible power supply (UPS);

Remote storage;

Anti-virus/firewall systems.

 

8. Separation control 

Technical and organizational measures to ensure that Customer Personal Data collected for different purposes can be Processed separately include: 

Separation of databases;

“Internal client” concept / limitation of use;

Segregation of functions (production/testing).