Customer Ordering Journey
Customers expect to have nuanced journeys in their interactions with various aspects of sales, including ordering, shipping, and payments. For instance, a customer may prefer to order using a voice channel, send a pinned location on a map as the delivery location, and rely on self-service for returns and payments. These ordering journeys rely on a mesh of API-driven apps. Another unique aspect of these journeys is the iterative development approach. Developers rely directly on feedback from active users and continuously update the coding artifacts.
A significant impediment to rapid iterations is the time taken by developers to implement changes to the data model. Typically, developers make changes to the database and then refactor the API to accommodate the changes across Create, Read, Update, and Delete (CRUD) actions. With Dgraph, you get out of the box support for GraphQL APIs and modeling techniques that support rapid iteration.
In this example, you will learn how you can design an ordering journey using GraphQL and align with some concepts from the Domain Driven Design technique. You will also learn how GraphQL easily accommodates changes in the ordering journey.
You can opt to execute all the steps mentioned here on the Dgraph Cloud backend (Dgraph hosted GraphQL) or your own Dgraph instance. The Dgraph Cloud backend is used often in this use case.
Dgraph Cloud provides an easy to use interface for authoring the schema as well as running queries and mutations. You can begin with the steps mentioned in the Dgraph Cloud Quickstart.
Understanding the Ordering Journey
Let’s imagine an ordering journey that involves the steps shown above. The ordering journey involves submitting an order, an acknowledgement, shipment and finally invoicing. This journey is expected to evolve iteratively, with changes expected to processing steps as well as the data model involved. The changes may include popular features such as self-service return, and fluent interactions through social media such as login and payments.
The Order and associated process is related to Customer and Product entities. These entities together constitute the domain of the Ordering Journey.
Modeling the Journey Domain
You will use a Domain-Driven Design (DDD) based approach to design the ordering journey. DDD aims to simplify software development by tying the business domain and the development of software assets in a relatively tight loop. This style of design is relevant in organizations where multiple teams collaborate to deliver solutions, often in the backdrop of rapidly evolving requirements.
In this blog, you will focus on the “bounded context” and “ubiquitous vocabulary” aspects of DDD. The “bounded context” is a collection of entities and processes critical to your domain and your team. “Ubiquitous Vocabulary” deals with enforcing consistent interpretation of data and processes across participating teams, including backend teams, frontend teams and business analysts.
In your ordering journey, the moving parts are the order process and related entities form the bounded context. You will use a GraphQL schema to express your process and data. Dgraph creates consistent CRUD APIs based on this GraphQL schema. In turn, these APIs enforce the ubiquitous vocabulary in the ordering journey across participating teams. This same GraphQL schema is leveraged heavily when we need to accommodate changes.
This blog doesn’t explore dependencies or the “context map” in-depth. Future blog posts will focus on context maps and other concepts from domain-driven design (like aggregates), along with microservices development using Dgraph. The ordering journey and associated entities introduced in this blog post will provide the necessary context. Watch this space for more!
Creating the GraphQL Schema
Parts of Ordering Journey
The “OrderProcess” and the “OrderJourney” are important parts of the model. The “OrderProcess” holds the lifecycle of one ordering journey, while the “OrderJourney” is used to model parts of this lifecycle. The “OrderJourney” is modeled as a union of discrete process steps conforming to a common interface “OrderJourneyElement”. These steps include Order submit, acknowledgement, shipping and invoicing. This technique allows space for future extensions or modifications in the ordering journey and helps to absorb changes in the ordering journey at a faster rate.
Order Journey Schema
The schema for this “OrderProcess” and “OrderJourney” is as shown above.
Order related schema The Order itself consists of the items and customer involved as well as a link to the ordering process.
The complete schema is shown below. You can set this schema directly in a Dgraph Cloud backend as mentioned here.
The Ordering Journey in Action
The GraphQL API is generated from this schema and provides clearly defined processing steps in the “Ubiquitous vocabulary” or local lingo of the ordering journey. Given that Dgraph will directly store data based on this schema, there is no room for confusion across API and storage layers.
Let’s check the addOrderProcess GraphQL mutation. It shows that this API can accept an order as well as details about the processing involved. Please also note that the client only sees the processing options in the API as were defined in the ordering journey context. For example, the OrderProcess API only allows the four processing steps i.e., submit, acknowledge, shipment and invoice. This removes ambiguity and promotes a common understanding across backend teams, frontend teams and business analysts involved. Thus, the “Ubiquitous Vocabulary” is consistently enforced.
Finally, by explicitly configuring your understanding of the ordering journey, you are better prepared for changes. It is very clear where changes need to happen. For example, if you want to add a ReturnOrder processing step, you can follow the same design flow and make the necessary changes.
Step by step
You can execute the following mutations directly using the API explorer using Dgraph Cloud. Please refer to the documentation here.
You will first add a product and a customer and note the id of the product and customer created. Let’s assume that the product is created with id 0x7534 and customer has id 0x7533.
In the next step, you will add a new order process and start off the journey with a Submit step. The id of the order process just created is noted as well. Let’s assume the order process has an id 0x753e.
You are now ready to process the other steps involved in the journey.
Completing the Ordering Journey
Let’s continue the journey by completing the acknowledgement, shipping and invoicing steps. Acknowledgement involves setting the date of acknowledgement, shipping involves confirming the shipping address while invoicing involves the billing related attributes like billing address.
Reporting the Ordering Journey
Finally, you can report the process’ progression by using the query attached. The query encourages the use attribute specification in context with the actual usage involved. For example, you can specify the shipping address under the ShipOrder step. This reduces ambiguity and provides clarity to the client about how a particular attribute has been used.
Dealing with Changes
Adding a delivery location
The customer may wish to pass the delivery location as a pin on a map. From an API perspective, this will translate to a point that can be specified with a latitude and longitude. In order to meet this requirement, you can extend the shipping step in our process and add a delivery location as shown. Dgraph supports Point data type in its GraphQL API. This can be deployed directly into Dgraph. In the following example, let us assume the ShipOrder id is 0x7540.
You can then pass latitude and longitude via the GraphQL API. Next, query this information and use the results for visualization as well as any geo-specific queries (near, contains, within etc.). By directly supporting the change in the right context of the overall customer journey (in this case geo location in the context of shipping), and providing type specific storage and queries via the GraphQL API, Dgraph allows you to rapidly and correctly implement changes in your application.
“Ratel”, a graph visualization app provided by Dgraph, helps visualize the delivery coordinates on a map. You can access your Ratel page on Dgraph Cloud by clicking the Run DQL Query button on the API Explorer page on Dgraph Cloud. Querying the data via Ratel shows the view above.
Adding a process step
Let’s say that the customer is demanding a modification in the ordering process. The new requirement is to provision an order return step where the pickup location can be provided by a point on the map. We can model this by adding a ReturnOrder step as below.
The refreshed API signature will look as below.
You have successfully added a step in the ordering journey by making a limited, focused change in the schema. Dgraph ensures that this change is reflected across storage, and APIs.
In this use case, you explored the capabilities of Dgraph and GraphQL in the context of an ordering journey. You utilized concepts from domain driven design using GraphQL to bring a strong focus on your business process and inter-communication between participating teams. Finally, you adapted your solution when changes were needed by making limited and focused updates to the schema. You demonstrated the CRUD APIs generated by Dgraph automatically manage storage aspects, and help in maintaining consistent and iterative development style across participating teams.
Interested in getting started with Dgraph? You can get started here. Please say hello to our community here; we will be glad to help you in your journey!